Quick Answer: If TiviMate account sign-in fails, verify the email and password first, then check your network connection and whether the account is being used with the correct app and device. Do not repeatedly delete working playlist settings while troubleshooting an account problem.
Check Your Email and Password#
Re-enter the credentials carefully and check for accidental spaces. If you use a password manager, compare the stored credentials with the account details you intended to use.
Check the Network#
Confirm the device can reach other online services. A TiviMate interface can open normally while an account request fails because the device has limited or unstable connectivity.
Account Login vs Playlist Login#
Your TiviMate account and your IPTV playlist credentials are different things. A TiviMate account issue should not automatically be treated as an M3U or Xtream Codes problem.
If Premium Is Not Showing#
Use the same account associated with the Premium purchase and follow the current activation flow shown by TiviMate. Pricing and purchase options can change, so check the current official account or Companion flow before making a new purchase.
Still Cannot Sign In?#
- Restart TiviMate.
- Restart the device.
- Check the device date and time.
- Confirm the app is current.
- Do not share your password publicly.
Related Guides#
See TiviMate Account Guide, Buy TiviMate Premium, and TiviMate Not Working.